Privacy policy

Last updated: 23 September 2026

Lacebark Larder respects your privacy and handles personal information in accordance with the Privacy Act 2020.

Information we collect

We may collect personal information you provide when you place an order, create an account, contact us or sign up for marketing. This may include your name, email address, phone number, delivery and billing address, and order details.

Payments are processed securely by our payment providers. We do not store your full payment card details.

We may also collect website use information, such as your IP address, browser, device and pages visited, through cookies and similar technologies.

How we use your information

We use your information to:

  • process and deliver orders;
  • communicate about orders, enquiries, returns or customer service;
  • manage and improve our website and products;
  • prevent fraud and meet legal obligations; and
  • send marketing communications where you have agreed to receive them.

You can unsubscribe from marketing emails at any time by contacting us.

Sharing your information

We only share personal information where necessary to run our business—for example, with Shopify, payment providers, delivery companies, email marketing providers and IT service providers. They may only use the information to provide services to us or as allowed by law.

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled in line with New Zealand privacy requirements.

We do not sell your personal information.

Cookies

Our website uses cookies to make the site work, remember preferences and help us understand how visitors use it. You can change your browser settings to block or remove cookies, although this may affect some website features.

Keeping information safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. We keep information only for as long as needed for business or legal purposes.

Your rights

You may ask to access or correct the personal information we hold about you. Please contact us using the details below. We will respond within the time required by the Privacy Act 2020.

If you are unhappy with how we handle your information, please contact us first. You may also complain to the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

Email: lacebarklarder@gmail.com