Refund policy

❌ Change of Mind & General Eligibility

No Change of Mind Returns: Refunds, exchanges, or store credits are not provided if you change your mind, buy the wrong item, or no longer want a product.

Non-Returnable Items: Sale items, gift cards, custom/personalized orders, and perishable/edible items (e.g., Dried Citrus, Chocolate, GINfusions, Cocktail/Mocktail mixes, Salts & Seasonings) cannot be returned.

✅ When Refunds or Returns Are Accepted

Eligible Situations: Returns and refunds are accepted only for damaged, defective, or incorrect items sent to you.

Item Condition: The product must be in its original packaging and in the exact condition you received it, along with a receipt or proof of purchase.

📩 Return Process

Contact First: Email lacebarklarder@gmail.com upon receiving your order to request a return. Unrequested returns sent back without prior contact will be rejected.

Return Label: If approved, you will receive a return shipping label alongside shipping instructions.

Inspection: Once the item is received and inspected, you will be notified if your refund is approved. Approved refunds are credited to your original payment method.

🚚 Shipping & Delivery Rules

Return Shipping Costs: Customers are responsible for return shipping costs (which are non-refundable). If approved, the return shipping cost will be deducted from your total refund amount.

Missing Deliveries: Customers must notify the store if an item has not been delivered so an investigation can take place to ensure delivery.

Late Deliveries: Refunds are not granted for late deliveries occurring outside promised delivery timeframes.